Customer Service & Sales Support Assistant Job Openings Givaudan in 2020

Givaudan Hiring 2020 - Givaudan needs a new official to fill Customer Service & Sales Support Assistant Jobs that will be placed in Sydney. You will receive the far better prospect in addition to less dangerous are living later on. Signing up for this firm can make and individual capable to reach ones aim much easier as well as produce the desire becoming reality.

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Givaudan Recruitment 2020

Customer Service & Sales Support Assistant Jobs Job Openings in Sydney

4 days per week part time role

This role is a hybrid between Customer Service and Sales Support where you will be the central link between the customer, our sales team, and also our distribution centre to ensure client's requirements are met in the most efficient and cost effective way.

You will build sustainable relationships of trust through open and interactive communication with all key stakeholders. The role acts as the voice of the customer within as you manage the sales order process through to shipment for assigned customers and affiliates.

Role Requirements:

  • Coordinate with various departments and stakeholders to ensure orders are delivered on time and manage customer expectations.
  • Resolve request for order changes, issues and handle customer inquiries internally and externally
  • Proactively coordinate with the customer on forecasts, and collaborate with planning teams on analysing customer product needs
  • Proactively liaise between Logistics and Distribution Centre to deliver locally, on time
  • Prepare Debit and Credit notes, process quality notifications and Customer Returns
  • Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
  • Provide support for assigned customers and affiliates to meet order requirements and escalate issues where appropriate
  • Properly identify the right communication method based on the sense of urgency and issue
  • Know how to diffuse a difficult situation and get resolution with the customer

Soft Skills / Competencies required for the role:

  • Passionate in delivering a superior customer experience
  • Action oriented
  • Excellent time management
  • Active Listener, proactive communicator
  • Excellent customer and stakeholder relationship management, especially servicing customers overseas, esp. China
  • Strong problem solver
  • Superior oral and written communication skills
  • Ability to adapt/respond to different types of customers and stakeholders
  • Comfortable working autonomously as well as in a team
  • Previous experience with IFS or SAP will be very highly regarded

Your professional profile includes:

  • University Degree preferred
  • 5+ years relevant industry experience in a customer facing role
  • Proficient in Microsoft Office Suite
  • Understanding of Incoterms and Shipping Terminology
  • Knowledge of Lean/Six Sigma (white/yellow belt) will be highly regarded

If You are fascinated to submit Customer Service & Sales Support Assistant Jobs Sydney November 2020 Givaudan, please prepare requirements/files and documents needed to apply Customer Service & Sales Support Assistant Jobs Sydney November 2020 Givaudan above immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Sydney. Please note that the recruitment is free of charge.

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